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Supercommunicators How to Unlock the Secret Language of Connection

A book about the traits of good communicators. It uses stories of people overcoming difficult situations with the use of great communication skills.

Summary

3 key insights from the book

ask questions

  • Good communicators can steer conversations (and allegedly create neural entrainment)
  • they’re not the loudest, but enable others to speak and feel heard. They’re facilitators. Having them in groups makes the group much more effective.
  • Before speaking, they ask “why am i speaking?”, they speak with purpose
  • ask 10-20 times more questions

build connections

good communicators build trust in a conversation with
- Ask deep and open-ended questions
- turn shallow questions into deep questions
- active listening: use backchanneling to show you’re listening
- mirroring
- match energy in a conversation (mood & tone)
- match emotions: reciprocate when someone shares feelings
- use body language and tone of voice (energy?)
- Always try to reciprocate when someone shares personal details and ask follow-up questions.
- ask others about needs and feelings, and explore identities related to the conversation.
- be easy to read
- Share your goals
- use expressive body language
- Avoid sarcasm and direct criticism, especially online

Strong connections have a positive impact on our lives:

other

Someone recommended the book discussion in this (free) Rich Roll Podcast over the (paid) book, because it contains more practical tips.
Supercommunicators - Guidelines for Hard Conversations
Supercommunicators - ThinkFastTalkSmart‬ podcast
discussed in the Ten Percent Happier podcast, The Science of Effective Communication.

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