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Hoja de reclamaciones

in case of issue with spanish business (e.g. car rental)

hoja de reclamaciones — forms that all businesses must have for consumers to make complaints. One of these forms, filed with the government, means a nightmare of paperwork for the company and brings unwanted government scrutiny.

remember to keep TWO (2) copies of the hoja.

  • You give them one (ejemplar para el establecimiento),
  • keep one for yourself (ejemplar para el reclamante/interesado/consumidor)
  • and personally take the other (Ejemplar para la administración) to the “Oficina Municipal de Información al Consumidor”.